Refund Policy
Last updated: 18 October 2026
This policy explains when a payment can be refunded and how to request it. It applies to WaiPro and WaiHeavy subscriptions and to any one-time payment made on waifun.chat.
1. Subscriptions and automatic renewal
waifun is a digital service that becomes available immediately after payment. WaiPro and WaiHeavy are subscriptions: you choose a monthly or annual period, the price and the period are shown to you before you pay, and the renewal price and the next billing date appear on your receipt and in your account. Your subscription renews automatically at the same price and for the same period until you cancel.
You can cancel at any time. To cancel, open Settings > Account > Manage subscription, or use the billing link in your receipt or in a renewal notice email. Cancellation stops future renewals; it does not refund the current period. Your plan stays active until the end of the period you already paid for, then returns to the free tier automatically. To avoid the next renewal charge, cancel at least 24 hours before the renewal date. You are never charged after cancelling, and we do not charge you again if a payment method expires or fails; in that case the plan simply returns to the free tier.
If a renewal charge has already gone through and you cancel within 14 days of that renewal, contact us and we will review a full refund of the renewal charge, especially if you have not used the service since it was renewed.
2. When we refund
We will issue a full refund if:
- you were charged by mistake, or charged twice for the same period;
- you accidentally bought a higher plan and ask us within 48 hours, having used less than a quarter of the higher plan's daily quota since the purchase;
- the service was not available at all for an extended period during your paid period, and we cannot offer a reasonable extension;
- the law of your country gives you a right to a refund (for example, EU/UK consumers withdrawing within 14 days of purchase, unless you asked us to start the digital delivery immediately and acknowledge that the right lapses once delivery started, as permitted by law).
3. One-time crypto payments
Payments made in cryptocurrency are one-time payments for a fixed period and never auto-renew. The same refund conditions apply; refunds, where due, are issued in the original currency at the original transaction value or via an agreed alternative method.
4. How to ask
Email support@waifun.chat from the address on your account, with the payment date, the plan you bought and, if you have it, the order number from your receipt. We accept refund requests within 60 days of the purchase date and answer within 3 business days. Approved refunds are returned to the original payment method; card refunds may take 5-10 business days to appear depending on your bank. Refunds are issued by the payment provider that processed the original transaction.
5. Abusive use
We may decline refunds that are requested repeatedly or in bad faith (for example, buying a plan, consuming the full quota, and demanding a refund every period).