Refund Policy
When we refund, and how to ask for one
Last updated: 7 October 2026 · Effective: 7 October 2026
If you cancel within 30 days of buying or renewing a subscription, we refund it in full. You keep access until the end of the period you already paid for.
We do not charge cancellation fees, and we do not require a reason.
Refunds go back to the original payment method, usually within 5 to 10 business days.
1. Scope
This policy applies to paid subscriptions on waifun. The free plan is not refundable because there is nothing to refund.
Payments are taken by our payment processor. Where we refund, the money comes back through the same processor, so the timing of the credit depends on your bank or card issuer as well as ours.
2. Refunds you can count on
- You cancel within 30 days of a purchase or renewal → full refund of that period.
- You request a refund within 30 days of a purchase or renewal, even if you did not cancel first → full refund.
- We break the service in a way that materially affects you → refund of the unused portion, requested from us, at any time while the problem is live.
After the 30-day window we will still read every request. We are not obliged to refund, but we will tell you either way.
3. How to request a refund
Email legal@waifun.chat from the address on your account and tell us:
- Which plan you bought, and the date of the charge.
- The email address on your waifun account.
- The last 4 digits of the card you paid with.
You do not need to cancel the subscription first. If you would rather stop being billed immediately, cancel in your account as well, because a refund request on its own does not stop the next renewal.
4. What happens next
We aim to confirm every refund request within 3 business days. The credit itself usually appears on your statement within 5 to 10 business days of that confirmation, depending on your bank.
If we decline a request, we will tell you why and offer anything we can do instead, such as switching you to the free plan.
5. Partial refunds
Where a plan is cancelled part-way through a period, we refund the unused part of that period rather than a whole period. Monthly and yearly plans are divided by days remaining.
We do not refund a period that has already been used, and we do not refund time that was bought at a promotional rate unless you ask within 30 days.
6. Promotions and price changes
If we change the price of a plan you are already on, the new price takes effect at your next renewal, and we will tell you before then.
If a change materially reduces what you paid for, you can cancel and receive a pro-rata refund of the unused period. Section 7 of our Terms of Use explains this in full.
7. Chargebacks
Please email us first. Most chargebacks are avoidable and cost you time and money, and we can usually resolve the issue within a day.
If a chargeback is raised, we will submit the order record to our processor and may suspend the account while it is investigated.
8. Statutory rights
Where the consumer law of your country gives you stronger rights than this policy, those rights apply instead. Nothing here limits them.
Because waifun delivers digital content immediately, the statutory right to withdraw within 14 days does not apply once you have expressly consented to that loss at the point of purchase. You make that declaration when you complete a purchase.
9. No reason required
You never have to justify a refund request. We will not ask you to describe the problem, and we will not treat a refund as a complaint.
10. Changes to this policy
We may update this page. The date at the top shows the current version. Changes that make refunds easier apply immediately. Changes that make them worse apply from your next renewal onwards.